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New! Complete E-Commerce Solutions
Start selling online with your own online store. It's quick, easy and affordable
You take the pictures, we do the rest!
We provide you with an easy, fast and truly affordable way to own an online store. Learn more about how it works 
Introduction
MK Digital Direct is proud to present its newest service to the Jewelry Industry: Truly affordable E-Commerce Stores.
Did you know that online sales is a $300-Billion annual industry? and that online sales grew by 88% last year? (2008). Most importantly, did you know that you can easily be part of this industry? Selling online is one of the best ways to increase your sales revenue, while increasing your profit margin - selling online decreases your selling costs.
For over 12 years, MK Digital Direct has been providing the Jewelry Industry with professional photography lighting systems that have enabled jewelers across the world to shoot their own high-quality jewelry photographs at a minimal cost 
and a fast turn-around time. Jewelers have used their photos in brochures, catalogs, eBay, magazines, inventory systems, web sites and in many other places and forms. Yet in recent years, one of the most popular places to use their photos has been the internet; as it allows them to literally share their products with the entire world (not just their local clientele). Learn More
Today, the internet is one of the most important marketing and sales channel , and having high-quality professional photographs has been (and still is) the key to increasing your online sales potential. But how efficient can your high-quality photos be to generate sales if you don't have an online store? Here is where we come in once again to help you in creating the most effective, professional, and truly affordable e-commerce web sites for their business at a fraction of the cost of other providers. Compare cost of E-commerce Web sites elsewhere (coming soon) • View our Packages & Costs
What we offer
We provide you with a turnkey solution with the easiest, fastest and most affordable way to own an e-commerce outlet in the world wide web; so that you can increase your sales potential in this hard economic time by reaching out to millions of potential customers worldwide.
We design and create professional e-commerce web sites that:
- Will generate sales through top of the line shopping cart software. With one-page checkout.
- Create confidence with your customer and show the professionalism of your business through the professional feel, look and infrastructure of your store.
- Is easy to navigate and use - so that customers can easily find what they are looking for.
- Will be easily found by search engines (Google, Yahoo, MSN) through Search Engine Optimization. (Requires client product input)
- Has the latest online shopping features (like product reviews by customers, "related products", customer accounts, discounts/coupons, gift cards, etc) and much more.
Will be easily integrated with your UPS, Fed Ex or USPS shipping accounts.- Will be easily integrated with your PayPal or Google Checkout account to receive payments from your store (Both payment methods accept Visa, Master Card, AMEX & Discover) - Or we'll setup an account for you - FREE of charge.
Everything else you need to know:
E-Commerce Complete Website Design | Packages & Costs | Benefits & Features | Design Steps | Marketing & More | | FAQs | Request More Info
Call now to speak to an E-commerce Web Design Professional. 1-800-258-6230 or Request more Info
Complete E-Commerce Solutions
E-Commerce Website Design services from MK Digital Direct are ideal for jewelers or other businesses who require a strong & effective presence in the internet. All of our E-commerce packages will provide you with an online store that incorporates the latest technology, benefits, and features found in today's most popular online stores. Increase your sales potential by selling online!
For complete information on the details of how to get an online store visit our Design Steps section, or compare the package features
Our Services
Our company will design for you an e-commerce store that has the most important features customers look for when buying through an online store: a website that looks professional, inspires confidence in your customers and creates consumer trust, loyalty, and remembrance; is easy to use, navigate, and search for products; and that allows your customers to easily shop your inventory and eventually checkout and securely finalize their online shopping experience - converting visitors into buyers. View all benefits & features • E-Commerce Packages • View Demo Jewelry Store
What sets us apart
Our goal is to provide you with the easiest, fastest and most affordable way to own a Complete Online Store - not just the design or setup - at a truly affordable price - View Packages & prices. Our company provides you with the service of designing, creating, and setting up all aspects of your online store. Including the creation of your store's actual inventory, something many companies do not offer. In these cases, you end up doing all the time-consuming work (which is uploading your products' information to your store) on top of the cost they charged you for setting up the website!
One-on-One Communication
All of our E-Commerce packages enable you to stay involved during the entire design process, allowing you to directly communicate with your E-commerce Web designer. Although we'll do all the work of creating your complete e-commerce store, we'll need you to provide us with the content (Your ideas, preferences, company info, and your products' information and photos), as you are the expert in your business. Learn more about the Design Process.
Call now to speak to an E-commerce Web Design Professional. 1-800-258-6230 or Request more Info
E-Commerce Packages
We offer three different E-Commerce packages, but no matter which one you choose, all of them will provide you with a complete online store for your business. Your online store will be fully "e-stocked" and ready to use with all of your products, so that you can start selling immediately to your current or prospective customers. Find out which package best fits your needs and your budget.
Complete E-Commerce Web Design Packages
Features |
 Standard Package |
Premium Package |
 Professional Package |
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Description of Package |
The Standard Package is recommended for businesses with a small amount of items they want to sell online and a very tight budget. | The Premium Package is recommended for businesses who are committed to selling online and who want more design choices and features in their e-store. | The Professional Package is recommended for businesses who are committed to selling online and want a one-of-a-kind customized store with all features in their e-store. | |||
| One-time Professional Design & Setup Fee | $995* |
$1,995* |
$2,975* |
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| Monthly Hosting & E-Commerce Plan: Why you need it - Learn more |
$24.95 |
$24.95 |
$39.95 | |||
What's Included: |
What's Included: |
What's Included: |
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| Benefits & Features included on all e-commerce packages. Learn More |  |
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Domain Name (1 Year registration) |
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| E-mail Accounts (5 E-mails) | |
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Number of products created and included inside your online store: |
25 Products | 50 Products | 120 Products | |||
| Design of store: | Choose from 60+ Standard Templates |
Choose from 55 Premium Templates or 60+ Standard ones |
Custom, one-of-a-kind graphic design created for your online store. Be unique! | |||
| Customization of your store: (Includes integreation of your logo, history, contact info, etc) |
Designer will customize template colors & text to fit your preferences. | Designer will customize template colors & text to fit your preferences. Will build custom buttons, headers, and much more. | Designer will ask for your input in regards to color choice, layout & font styles. Your store's design will be completely custom-made. | |||
| Professional Revisions to Site Design (up to) | 2 | 4 | 8 | |||
Included Content Pages: Includes About Us, Contact Us, Policies, Terms of Use, Online Store FAQ (Client input required) |
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| Additional Content Pages Additional pages such as "Services", "Appraisals", "Jewelry info", etc. (Client input required) |
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| The creation of one customized graphic image for your home page (.JPG). Other options available. |
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| Introductory page for each product category Including the design of one graphic image per category (with provided photos). |
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| Create (and/or integrate) a Paypal, Google Checkout Account or Other. For your payment processing system (Additional fee may apply - Learn More): |
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| Create (and/or integrate) a UPS, Fed ex or USPS Shipping Account. For providing live shipping rates: |
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| Optional product specific features: Gift wrap, free accessories, free shipping: |
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Offer store wide Coupons, Discounts or Free Shipping. includes setup of 3 coupons or discounts. |
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| Sell gift certificates for your online store | |
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| Online Mailing List: (Amount of Newsletter templates included) |
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| Customer Relationship Manager (CRM) System** | |
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| Inventory Management System: Shipping & Receiving** | |
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| Dynamic features such as basic javascript | |
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| Optional Quickbooks Integration*** | |
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| Online Administration of your store: | Processing your online orders***** |
Processing your online orders & other key features***** | Full access to maintain your online Store's Products & Customers***** | |||
| One-on-one training sessions with your Web Designer: | 1 One hour session | 2 One hour sessions | 2 Two hour sessions | |||
| Turn-Around Time****: | 1-2 week | 3-4 weeks | 4-6 weeks | |||
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*Our E-commerce Website Design Services is complemented by the power, flexibility, security and experience of one of the top rated E-commerce shopping cart and hosting solutions, which must be purchased in addition to our E-commerce Packages.
** One-one-one training will not cover teaching you how to use these consoles. You must learn to use on your own. No technical support.
***Optional Quickbooks integration requires a more expensive hosting plus an extra service fee to use & integrate with your store.
**** Turn-around time mentioned is in the ideal situation when the client has provided all the content, photos, and product info ahead of time. Time varies from client to client. There is a time limit for working on each project: 60 days for the Basic package, 90 days for the Standard package and 120 days for the Professional package.
*****By purchasing any of the Complete E-Commerce Packages you will have your own online store, PLUS have full administration and ownership of your online store's account - Giving you access to edit/change/modify your store's content (except graphic design). View more information and upgrades
Call now to speak to an E-commerce Web Design Professional. 1-800-258-6230 or Request more Info
Benefits & Features
Included in every E-Commerce Package:
Select a category from the left menu for more information
Main Benefits of our E-Commerce Solutions
Why choose our E-Commerce Solutions, what is so great?
We provide you with a turnkey solution for having a complete, ready-to-use online store. This means we setup all aspects of your online store. Including the creation of your store's inventory - which means we even put your products inside your online store. Something that surprisingly enough most e-commerce services don't do for you.
Benefits of Selling Online
- Increase your sales and profits
- Reach customers worldwide: Thereby increasing sales opportunities.
- Open 24 Hours a day: By being able to process credit cars online, your business can be open all day every day, throughout the entire year.
- Attract new customers: Who would not normally discover your business unless they know your local store.
- Receive payments more quickly from automated online transactions.
- Improving your marketing strategies: By using the data gathered by tracking customer purchases & keywords searched.
- Use your online shop as a catalog: For existing & potential customers.
- Reduce order-processing costs: Customer orders automatically get saved in your online store system.
Store's Design
Graphic Design: The look & feel of your store
Our E-commerce packages offer you various options for the look and design of your online store. Compare graphic design options & customization for each package offered
All Packages Include:
- Incorporating your business image into your online store - by including your logo, color preferences and fonts into the design of your store.
- The creation of one customized graphic image for your home page (.JPG). Other more creative and interactive options available (Flash & Javascript) at an extra charge. Learn more on the Marketing & More tab
- Creation (or customization) of your store's buttons - such as "Add to Cart", "View Cart", "View larger photo", etc - to seamlessly fit your stores' general look & feel.
- The creation of a simple graphic image for each of your online store's main categories. (.JPG)
Note: Customer must supply jewelry photos to be featured in images created.
Products
- We'll add your products to your online store's inventory. How many?
- Instant Product Image Zoom. See example (Place mouse over photo).
- Multiple Product Options - You can have one product with various color or size options. Easy for customer to choose what they need.
- New Products section in home page - to promote all your new items.
- Ability to Hide Products - when they are not in stock.
- Assign Products to Multiple Categories & Sub-Categories.
- Four Customizable Product Description Fields.
- Specify Additional Product Keywords.
Shipping
- Integrated with All Major Shipping Companies – UPS, Fed ex and USPS
- Batch Order Printing Capabilities – Print more than one order at a time.
- Automatic Live Shipping Rate Lookup – Your online store will display true shipping cost to your customers
- Unlimited Shipping Calculation Types - Allows you to offer many shipping services such as Ground, 3rd Day. 2nd Day, Priority Mail, etc.
- Live Package Tracking
- Additional Shipping Weight Calculation (Shipping & Handling)
- Automatic E-Mail Shipping Confirmation - Your customer will get an e-mail confirming his order being shipped as soon as mark your order as "shipped"..
Payments
- Accept Credit Cards*, PayPal and Google Checkout With Ease!
- Tax Calculation System
- Integrates with Existing or New Merchant Accounts
- Integrated Currency Conversion
- Payment Processing at Time of Sale or During Order Fulfillment*
- Supports Automated Promotional Pricing
- Accurate Tax Calculation Based on Customer's Location
- Ability to Specify Tax-Exempt Customers or Products
- CVV2 (Security Code) Support
* Requires a Merchant Account (additional cost) for processing credit cards. Learn More
Marketing
- Easy for Search Engines to find your website (Google, Yahoo, MSN, etc). Search Engine Optimized (SEO). Client input required
- See who’s shopping your store in real time - Abandoned/Live Cart Section
- Site map of your entire store - Dynamically Generated Static HTML Page Creation and Product and Category Index.
- A list with all your products - Paginated Product Index
- Phone Order System that allows you to take orders over the phone.
- Customizable Checkout Fields
- View Your Store's Search Terms
- Offer products with Gift Wrap*
- Offer free or included accessories*
- Offer free shipping on certain products*
- Have store wide discount, coupons or promotions*
- We offer additional marketing service to help you promote your business online. Find out more
*Not available on all E-commerce packages
Administration
- Powerful Administrative Control Center With Real-Time Executive Dashboard
- View & Process Orders Online - Manage all your orders online.
- Ability to Print Packing Slips, Receipts and Invoices
- Automatic Shipping Confirmation E-mails - sent to customers.
- Integrated Point of Sale (POS) System
- Generate Reports and Statistics for information on Customers, Products, and Sales
- Input Orders Directly Into Your Backend
Web Based Administration
Note: Access restrictions exist on administration area depending on package. Learn More
Customer Luxury & Tools
- One-Page Checkout with Guest Registration
- Post and View Customer Reviews - allow your customers to rate and review your products. Try it in our demo store
- Customer Can View Recent History
- Lists Available Accessories for Products
- List Optional FREE Accessories included
- Email A Friend – email a friend a product they might be interested in. Try it here
- Customer Shopping Cart Summary
- Browse Products by Category
- Built-In Search Capability
- View Related Products
- Unique Checkout Progress Bar
- Six Ways to Sort Search Results - Sort By: Most Popular, Price: Low to High, Price: High to Low, Newest, Oldest, Title, Manufacturer
- Live Search Hints to Easily Find Customers and Products on Phone Order Page
- Customer Account Login – Create an Account or Remain Anonymous
- Customer Can Update Information Within Their Account
- Customer Can View and Modify Orders
- Customer Can Track Packages Live
Security
- Integrated IP Blocking Security Feature
- SSL Encryption - Standard in e-commerce safety
- Multiple Administrator Login
- Administration Area Access History
- Captcha-Type Image Validation Support for All Form Submissions - Usually a string of characters a user must input to verify he/she is a real person
- Shopping Cart Features Automatic "Crash Protection"
- Displays Last Four Digits of Credit Card Numbers Only
More coming soon!
Design Steps
Wondering what it takes to get an online store up and running?
In this section we'll explain the design steps for the creation of your store. Once these steps are completed, you'll have a complete and ready-to-use online store for your business; and will be ready to accept orders 24 hours a day from anywhere. Enjoy!
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1. Client chooses store’s design and shares design preferences.Choose one of the templates available (Standard & Premium Package), or we’ll begin working on your store’s custom graphic design (Professional Package). Let us know what you like in regards to colors, font styles and layout for your store.
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2. Client provides company’s general informationIncluding company’s logo, history or general info, hours of operation, address, etc. |
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3. MK Digital begins designing your online storeWe'll start to create your online store design by incorporating your company's information, logo, design preferences, etc. |
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4. MK Digital presents a mock-up design for your online storeClient approves the design and continues to next step, or disapproves the design and waits for the next available mockup (Turnaround time and amount of revisions varies by package chosen) |
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5. Client chooses shipping preferences and payment methods
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6. MK Digital integrates shipping & payment choices.We’ll make sure your customer’s online shopping experience will run smoothly. Providing them with various shipping options and a secure and easy way to pay and finalize their order. |
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7. Client provides content for online storeClient sends us product’s information, photos and information for additional pages. Product information must be organized into an Excel spreadsheet with all of your products’ information (More info - PDF). Product photos can simply be e-mailed to us as attachments. That’s all we need from you, we'll take care of the rest. |
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8. MK Digital builds online store’s inventory & additional pagesThis is one of the most time-consuming parts of our job, as we create all of your store's inventory and additional content. |
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9. MK Digital presents you your complete online storeWe’ll show you your complete online store. Fully stocked with your products, a functional shopping cart, live shipping rates and a secure payment method. |
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10. MK Digital provides one-on-one training sessionsTo teach client how to use online store to process orders, receive payment, etc. |
Call now to speak to an E-commerce Web Design Professional. 1-800-258-6230 or Request more Info
Marketing, Maintenance & More
One of the most important elements of any business is its ability to attract customers. This key element of the business plan - commonly know as marketing - is the tool that helps your business reach to potential customers, brings them into your store and turns them into real customers. An online business is no different, and must be also marketed in order to be successful.
Choose a Section:
Internet Marketing Services
- Yahoo or Google ADs (Ad Words) account & campaign setup (Pay Per Click - PPC) - 3 AD Groups, 12 ADs: $199
We will have your site stand out to people when they are actively looking for information about your products and services with Google or Yahoo, sending targeted visitors directly to what you are offering. Advertising costs are extra, and you decide how much to spend. - Yahoo or Google ADs (PPC) maintenance: $50/hour
To edit, change or create new Google or Yahoo AD campaigns. - Directory Submission: $150
Submitting your website to Yahoo.com, DMOZ, Google Maps Local Search, Yahoo Local Listing, YellowPages.com - Search Engine Optimization: Search Engine Optimization (SEO) is the act of improving a website to help potential customers or clients find the website via Google, Yahoo, MSN etc. Most of the optimization
for your online store can be easily done by you in the design process. In the case that you forgot to do it initially, we can manually optimize your online store for you: $5/product
Online Store Maintenance Packages
In order to have a successful online store, information in your store must be always up-to-date. To ensure this, we offer you several monthly maintenance packages. Find out which one best fits your needs, or take a look at our pay-as-you-go maintenance services.
E-Commerce Maintenance Packages |
Monthly Cost |
Package A
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$50 ($5/product) |
Package B
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$100 ($3.3/product) |
Package C
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$150 ($3/product) |
Package D
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$100 (Save $20*) |
Package E
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$250 (Save $50*) |
Package F
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$400 (Save $200*) |
*Savings based on maintenance prices when purchased as pay-as-you-go
Maintenance & Additional Services - Pay as you go
Store's inventory:
- Editing product information (and change image if necessary): $5/product (Minimum 5 products)
- Extra product creation including 1 image for each product: $7/product (Minimum 5 products)
- Additional Product Images: $3/image uploading
- Multi-Level Discount Setup for products: $5/product
- Discount Setup for Specific customers: $5/customer
- Organization of your product's information from your business database: $150 for 2 hours (minimum), $60 for additional hours
We'll remotely access your computer and will help you export your products information from your databases (within a software like Quickbooks, Quicken or other) into an organized Excel spreadsheet.
Upgrades for your online store:
- Coupons or Store wide Discounts Setup: $65 (3), $99 (6)
- Sell & Accept Online Gift Cards (Setup of 5 giftcard amounts): $75
- Customization of FAQ page: $5/question
- Google Analytics (Statistics) Account Setup: $99
- Blog Setup & Link from your store: $99
- Dynamic menus, content, slideshows (Rotating images), etc. (using Javascript): Starting at $75 (each)
- Affiliate System Setup (including up to 20 affiliates): $175
- Simple Flash slideshow animation (up to 10 images with/without text): $199
- Live Chat Setup with remote access & 1 hour Training: $199
- Custom-made design of home page: Starting at $199
- Photo Gallery - up to 50 photos: $199
- Newsletter System Installation + 1 Custom Newsletter Design: $295
- Removal of "Store by MK Digital Direct" at the bottom of your store: $349
Administration of your online store:
- Customer Relationship Management (CRM) System Access: $175
- Inventory Management System Access: $175
- Purchase Orders System Access: $175
- Full access to maintaining your online Store: $995
Gives you full access to your store's orders, inventory management, reports, marketing & customers - Full ownership & administration of your store: $1,495
Full access to your entire online store, including access to design and settings areas, plus transfer of your store's account to you.
Technical support & training:
- Technical Support or Training with remote connection to your computer: $30 per half hour (After one hour: $10 every 15 min)
Online Merchant Accounts to Process Credit Cards
A merchant account is a contract under which a bank extends a line of credit to a merchant, who wishes to accept payments through card transactions (debit/credit) of a particular card association brand. Without such a contract, one cannot directly accept payments by any of the major credit card brands.
In order to securely and professionally sell online, an online store must get an online merchant account to process cards and receive payment directly in their bank account. Through the hosting company who will host your website, we can offer you a professional merchant account for your store (Using the popular Skipjack gateway). Accept Visa, Master Card, AMEX or Discover directly in your store!
Accept ALL Major Credit Cards
In today’s aggressive online market, simply accepting Pay Pal and Google Checkout isn’t enough. Get on the same playing field as your competitors. Give your business a more professional, established and credible appearance by accepting ALL major credit cards and debit cards directly from your store. Without the intervention of third parties, A professional merchant account increases the credibility of your online store while helping to increase your conversion rate!. Read FAQs for more information
| SERVICE | Industry Standard | Our Rates |
| Application Fee | $25 - $ 50 | FREE |
| Setup Fee | $100 - $200 | FREE |
| 24 / 7 Customer Support | $200 - $ 300 | FREE |
| Internet / Mail / Phone Order Transaction Fee |
2.95 % 35 - 50 cents / trans. |
2.17 % 27 cents / trans. |
| Merchant Account & Credit Card Processing Gateway |
$20 - $ 35 / month 15-30 cents / trans. |
$19.95 / month 25 cents / trans. |
| Statement Fee | $12 - $20 / month | FREE |
SSL Security Certificate
In addition to the merchant account, your online store must also get a SSL Security Certiticate to ensure your online transactions are safe. SSL Security provides your ecommerce website with the best in Internet Security. All ecommerce websites on the Internet must have an SSL certificate to ensure safe credit card transactions through the website.
128 bit SSL Certificates designed for securing leading web sites, as well as intranets and extranets. Trusted by over 99.3% of current Internet users, SSL Certificates are an ideal and low cost way of securing your webserver. SSL Certificates carry a limited warranty up to $10,000.
The SSL Security Certificate must be purchased and the SSL logo must be displayed on your homepage.
Costs: One year: $79, Two Years: $129
Hosting & Shopping Cart Software
In order for your store to exsist in the Internet, a hosting service must be purchased. The hosting service provides you with space in an Internet server (a big & fancy computer) so that your online store can be alive and reached by anyone accessing the Internet.
Along with the hosting service of your store, we also need a shopping cart software that allows you store to function as an actual and functional online store. Providing you a virtual inventory, a shopping cart system, a shipping calculator and many other key features that your store needs in order to give you customers a professional online shopping experience.
The combined monthly costs of the hosting service and shopping cart software of your online store are:
- Sell 1 to 100 products: $29.95/month
- Sell up to 500 products: $39.95/month
- Sell up 1000 products: $79.95/month
- Sell unlimited amount of products: $149/month
Call now to speak to an E-commerce Web Design Professional. 1-800-258-6230 or Request more Info
FAQs - Frequently Asked Questions
Not sure which E-commerce package is the best solution for your business? Then check out the following Frequently Asked Questions (FAQs) which we hope will help you understand our services better and in more detail.
Browse Questions by Subject
Graphic & Website Design | Store Setup, Inventory & Content | Payments & Merchant Accounts | Shipping | Store Admin & Maintenance
If you still have questions, please give us a call at 1-800-258-6230 or Contact Us, we'd be happy to hear from you.
Graphic & Website Design
Q: Where can I see the templates that you offer?
A: You can see our full list of templates offered online: View Standard Templates or View Premium Templates
Q: How will my site look unique if you're using a template (Standard & Premium Packages)?
A: Each template will be customized to match your business' look as much as possible. By incorporating your business logo, color preferences (Yes, we can even change most template colors to suit your specific needs), font styles, layout design, and more.
Q: Can you input my logo into a template design?
A: Yes! Please provide your company logo to your web designer. We'll fit it into the design in the best possible way.
Q: How long does it take to design my online store?
A: Under optimal conditions, your online store's graphic design will be ready in 3-5 business days (Standard Package), 5-10 days (Premium Package), and 10-15 business days (Professional Package). The completion of your entire store (including the building of your store's inventory) will take a total of 1-2 weeks (Standard package), 2-4 weeks (Premium Package) or 4-6 weeks (Professional package).
Q: Can I edit my template myself once published?
A: No. Unfortunately you will be unable to change the graphic design of your store on your own. We'll be able to edit the design for you (additional fee), or you may purchase "Full ownership & administration of your store" in order to do the changes yourself. Web design experience is required.
Q: How many concepts will I see for my Web site?
A: This depends on the Package you choose. The Standard & Premium Packages use pre-existing templates (which we customize for your business), therefore the template you choose will be your only graphic design concept. If you choose the Professional package your designer will initially supply you with one (1) composition (concept). This is to ensure the direction we are taking is the right one. From this initial composition, you will have the opportunity to revise several times (see next question).
Q: What does it mean by revisions?
A: A revision constitutes any change, big or small, requested to the graphic design of your online store (template or custom made). After we present you the initial customized design of your store (with your logo, colors, fonts, etc), you'll have a chance to make changes to your design by contacting your website designer. Each change, feedback and request (per communication) will count towards your revision process.
Q: Do you use stock images when I cannot find my own?
A: Yes. We have a library of stock imagery that we can use throughout your design to depict your business. Our library is limited and specific image requests may require the purchase of a third-party image. Please ask your designer about what images we can provide.
Q: Do you create Flash animations? How about drop-down menus or rollover images?
A: We do, but dynamic design features will need to be purchased as pay-as-you-go features or acquired with the purchase of the Professional Package. Please discuss your specific needs with your project manager.
Q: Do you offer more features, services and upgrades?
A: We have a variety of services that will help you make your online store unique. Visit our Marketing & More tab for details
Store Setup, Inventory & Content
Q: Will you also input my products and images?
A: Yes, this is what sets our services apart from everyone elses. Your designer will build your entire E-commerce site, creating a complete, ready-to-use online store. This includes creating your online inventory. The Standard Package includes 80 products, the Premium Package includes 200 products and the Professional package includes 250 products initially. You may add more products to your store later. View our maintenance packages and pay-as-you-go solutions.
Q: What's needed from me to setup my store?
A: We'll need you to provide us with all of your company's information (Name, address, logo, company's history/about us, etc), as well all of your products' information and photographs.
Q: How will I send you my products' photos and information?
A: Product information must be organized into an Excel spreadsheet with all of your products’ information, we'll provide you an Excel template that you can easily fill out (PDF with more info). If you require assistance, we may be able to connect to your computer and help you export your product's information from a software you currently use. All photos can simply be sent to us by e-mail or FTP. Contact us for details.
Q: What is an "Additional content page"?
A: An additional content page is any non-product, informational page that you wish to have included in your Web site that is not already included in your package. Common examples are information about your services, company values, special promotions, FAQs page or perhaps a Site Map or Directions page. Your designer will help include your written content provided through attractive presentation.
Q: I want a splash page (Introduction page), can you do this?
A: Yes. If you would like to research the possibility of adding a splash page before your main store, please discuss this need with your project manager. Additional fees may apply.
Payments & Merchant Accounts
Q: Can I use my current credit card processing system for my online store?
A: No, unfortunately your local credit card processing account may not be used online. A separate online merchant account must be used, as E-commerce requires a different gateway to process your customer's information. Find more information here
Q: I already have Paypal and/or Google Checkout, can I use my account to process online payments?
A: Yes, you can use your Paypal/Google Checkout account to process orders online at no monthly or yearly costs to you (except the fees charged by Paypal/Google Checkout for each transaction). Using only your Paypal/Google Checkout account will require you to manually process the payment of each online order. If you want a more professional checkout service for your online customers, it's better to sign-up for an online merchant account. Find more information here
Q: What is an online Merchant Account?
A: It is a gateway solution to process and accept all major credit cards for payment directly on your online store, and then have those funds placed directly into your bank account. In today’s aggressive online market, simply accepting Pay Pal and Google Checkout isn’t enough.
Q: How much does a Merchant Account cost?
A: Cost vary depending on the merchant account you use. Our preferred merchant account cost $28 a month plus transaction fees (2.17 % +
27 cents / transaction). You must also purchase an SSL Security certificate which provides your e-commerce website with the best in Internet Security ($79 one year, $129 two years). Find more information here
Shipping
Q: Does my customer receive an automatic e-mail confirming the shipment of his items?
A: Yes, as soon as you mark your orders as "shipped" your customer will receive an e-mail.
Q: What shipping carriers and methods can I offer to my customers?
A: You can use UPS, Fed ex or USPS to ship your items (choose one or more carriers). You may use any of the methods that each of carriers offers, there is no limit of what you can offer. WE suggest you only offer one or two carriers and no more than 5-7 methods (Ground, 3rd Day, 2nd Day, Next Day, Priority mail, express mail, etc)
Q: I already have shipping accounts with UPS/Fed ex/ USPS can I use them?
A: Yes, simply provide us with your account number and we'll integrate your carrier into your online store.
Q: Can I ship to international customers?
A: Yes, you only need to provide us the countries where you'd like to offer shipping and we'll configure it into your online store's shipping settings. Please note that you must make sure that the shipping carrier offers shipping services to the countries you'd like to ship to.
Q: Can I print shipping labels for UPS/Fed ex/USPS directly from my administration site?
A: Yes, to install this feature please contact us. An additional fee applies.
Store Administration & Maintenance
Q: What will I be able to administrate in my online store?
A: Every package will allow you to access, view and edit all of the orders placed in your online store. This will allow you to view what each customer has purchased from you store, shipping & billing address, shipping carrier chosen, shipping method, etc. Additionally, the Premium and Professional packages includes the ability to manage other areas of your store such as the marketing, customers records, and more. Compare Options
Q: Will I be able to view, edit and manage my online orders myself?
A: Yes, you'll have full access to view, edit and manage all your online orders. You are responsible for the day-to-day operations of your online business, which requires you to log into your online store administration page to process all orders. This means you must see what has been ordered, prepare to ship it, receive the payment, ship the items, then mark the orders as "shipped".
Q: Once my store is completed, will I be able to add products myself?
A: If you get the Standard or Premium packages you will not be able to add more product to your online store yourself. If you get the Professional package you will have the ability to add products yourself.
Q: If I can't add products to my online store myself, how much does it cost?
A: The cost of adding additional products to your online store is $7 per product (including 1 image). See more upgrades here
Q: I want to entirely manage my online store myself, but don't want to get the Professional package, what can I do?
A: You can pay for the ability to have complete maintenance access to maintain your online store at a cost of $995
Q: I want to have complete administrative access and ownership of my store, what can I do?
A: When you purchase our e-commerce services you are paying for the creation of an online store for your business, which only MK Digital has full administrative access to. Which means that you don't have full ownership or access to your store's entire structure and settings. If you would like to completely own and administer your store on your own (and to transfer full ownership of your store to you), you may pay for the transfer and rights to have access to this for $1,495.
If you still have questions, please give us a call at 1-800-258-6230 or Contact Us , we'd be happy to hear from you.
Request more information
If you would like more information for your specific online store, please fill out the following form and we'll get in touch with you.
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